Welcome to WayToUmrah.net
Our Vision

WayToUmrah.net a subsidiary site of WayToUmrah.com, offers various radical and complementary features such as e-mail, update weather, prayer time, SMS, MOH announcement, WTU announcement, WTU achievements and schedule of exhibitions and workshops to provide a framework for our valued clients to promote their services the way they wish. WayToUmrah.net expands a portal for our Muslim brothers to obtain more information that ease their ritual performance.

In order to conform to the client’s expectations, which is supreme in our business objectives, responsibility and commitment of highest order, we continuously strive to improve our services and infrastructure..

Assurance of enhancing customer satisfaction encompassing all functions and activities within the organization which effect high standard of service quality has made WayToUmrah.com the leading company to be awarded with international standard ISO9001:2000 certification.

WaytoUmrah.com system meets all the needs of Umrah Operators and their External Agents alike in accordance with rules and regulations of MOH in executing the administrative, operational and financial missions in a way that preserves the privacy, security and confidentiality of client’s data/information and thus based on its authenticated protocol WayToUmrah.com is the first UASP to implement Information Security Management System ISO27001:2005

 

QUALITY POLICY :
Offer services to customers consistent with their requirements, expectations and contractual agreements.
Maintain the quality management system in line with requirements of ISO 9001.2000, effectively.
Make continuous improvement in all customer service processes, a permanent objective.
Build up customer orientation, sense of belongingness and team spirit among employees.
Provide leadership in QMS tasks.
Protect WaytoUmrah (WTU) information assets by establishing proper controls and measures to minimize external and internal risks
 
CUSTOMER SUPPORT:
• Regular visit to client’s office and feed-back
• Technical Support
• Over the phone consultation
• Assistance for walk-in customers
• E-mail support
• Current status of umrah operators and their external agents.
 
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